1. Introduction
Welcome to GetMeCab. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit an enquiry, or arrange cab and transportation services.
By using our website or services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your information for the relevant purpose.
2. Information We Collect
We may collect information that you provide directly or that is generated when you use our website and services.
Personal Information
- Your name, mobile number, and email address.
- Pickup location, destination, and travel details.
- Travel dates, pickup time, and booking preferences.
- Information provided through booking forms, enquiry forms, or customer support.
- Payment or transaction details, where applicable. Payment card details may be processed directly by the relevant payment provider.
Technical Information
- IP address, browser type, and device information.
- Operating system and website usage information.
- Pages visited, referring pages, and interactions with our website.
We aim to collect only information reasonably necessary for the purposes explained in this policy.
3. How We Collect Information
We may collect your information in the following ways:
- When you submit a cab booking request or contact form.
- When you contact us by phone, email, or messaging services.
- When you browse or interact with our website.
- Through cookies and similar technologies, where enabled.
- From drivers, cab operators, or service providers involved in managing your booking, where permitted by law.
4. How We Use Your Information
GetMeCab may use your information for the following purposes:
- To respond to enquiries and process cab booking requests.
- To coordinate pickup, drop-off, and transportation arrangements.
- To communicate booking confirmations, changes, and service updates.
- To provide customer support and resolve complaints.
- To process payments and maintain transaction records, where applicable.
- To improve our website, services, and customer experience.
- To detect fraud, prevent misuse, and protect website security.
- To comply with legal obligations and respond to lawful requests.
- To send promotional messages where permitted by law and, where required, with your consent.
6. Sharing Your Information
We do not sell your personal information. We may share relevant information when reasonably necessary to provide our services or meet legal obligations, including with:
- Drivers and cab operators: To arrange and fulfil your requested journey.
- Payment providers: To process payments and related transactions, where applicable.
- Technical service providers: Such as website hosting, maintenance, communication, and analytics providers.
- Legal and regulatory authorities: Where disclosure is required by applicable law or a valid legal process.
- Professional advisers: Where reasonably necessary for business, legal, or compliance purposes.
We take reasonable steps to ensure that information shared with service providers is handled appropriately and in accordance with applicable requirements.
7. Data Security
We use reasonable technical, organisational, and administrative measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, manage bookings, respond to enquiries, resolve disputes, maintain business records, and comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any applicable legal retention obligations.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a complaint about the handling of your information.
To make a request, please contact us using the details provided below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions or retention requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including maps, payment platforms, and external resources. These services may have their own privacy policies and data-handling practices.
We do not control third-party websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information with them.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in a manner that violates applicable law.
If you believe that personal information has been collected from a child inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any revised policy will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.