1. Introduction

At GetMeCab, we understand that travel plans can change. This Cancellation & Refund Policy explains the terms that apply when you cancel, modify, or request a refund for a cab booking made through our website or booking channels.

By placing a booking, you agree to the applicable cancellation and refund terms communicated to you at the time of booking. If your booking confirmation contains specific cancellation conditions, those conditions will apply to the extent they are consistent with applicable law.

2. Cancellation Policy

Customers who wish to cancel a booking should contact GetMeCab as soon as possible using the contact details provided on our website or in their booking confirmation.

• Please provide your booking ID, registered mobile number, and scheduled pickup details.
• Cancellation requests are subject to the terms and cutoff times communicated during booking.
• Applicable cancellation charges, if any, will depend on the booking terms, cancellation timing, and services already arranged or provided.
• Customers should obtain a cancellation confirmation for their records.

A cancellation request is considered received when it reaches our designated booking or support channel. Where relevant, the time recorded by our booking system or support team may be used to determine the applicable cancellation terms.

3. Cancellation Charges

Cancellation charges may apply depending on the type of journey, the time remaining before pickup, the booking conditions, and whether a vehicle or driver has already been assigned or dispatched.

Any applicable cancellation fee or deduction should be communicated in the booking terms or confirmation before the booking is finalised, subject to applicable law.

Factors That May Affect Charges

• How far in advance the booking is cancelled.
• Whether the driver has been assigned, dispatched, or has arrived at the pickup point.
• Whether the trip or a portion of the service has already started.
• Any disclosed third-party or special-service charges that have already been incurred and are lawfully non-refundable.

There is no single cancellation fee for every booking. Please refer to your booking confirmation for the specific terms applicable to your journey.

4. Customer Cancellations

If you need to cancel your cab booking, please notify GetMeCab promptly through our designated support channel.

• Provide accurate booking details so that we can locate your reservation.
• Keep your cancellation acknowledgement or reference number, if provided.
• Any refund will be assessed according to the cancellation terms applicable to your booking.
• If your trip has already started, charges for services already provided may not be refundable, subject to applicable law and the booking terms.

If you believe that a cancellation charge has been applied incorrectly, please contact our support team with your booking details for review.

5. Cancellations by GetMeCab or the Cab Operator

In some circumstances, a booking may need to be cancelled by GetMeCab or the relevant cab operator because of vehicle unavailability, driver issues, operational constraints, safety concerns, or other circumstances beyond reasonable control.

Where we cancel a confirmed booking and the customer has paid for a service that will not be provided, we will inform the customer and arrange an applicable refund or other suitable resolution in accordance with the booking terms and applicable law.

Where reasonably possible, we may offer an alternative vehicle or a rescheduled journey. Any alternative arrangement will be subject to availability and customer agreement where required.

6. Booking Changes and Rescheduling

If you want to change your pickup time, date, pickup location, destination, or vehicle requirements, please contact us as early as possible.

• Changes are subject to vehicle availability and operator confirmation.
• Changes to the route, distance, duration, or vehicle type may result in a revised fare.
• Rescheduling may be treated as a cancellation and a new booking if the original booking terms require it.
• Any additional charges should be communicated before the revised arrangement is confirmed.

A requested change is not confirmed until GetMeCab or the relevant booking channel provides confirmation.

7. Refund Eligibility

Refund eligibility depends on the circumstances of the cancellation, the payment status, the services already provided, and the terms disclosed at the time of booking.

A Refund May Be Considered When

• A booking is cancelled within the applicable refund-eligible period.
• A confirmed booking is cancelled by GetMeCab or the cab operator and the paid service is not provided.
• A duplicate payment or an incorrect charge is verified.
• A payment is successfully collected but the booking is not confirmed, subject to verification.
• A refund is otherwise required under the booking terms or applicable law.

All requests are reviewed based on the actual booking and payment records. A refund is not guaranteed for every cancellation.

8. How to Request a Refund

To request a refund, please contact our support team and provide the information needed to verify your booking.

Information Required

• Booking ID or reservation reference.
• Name and mobile number used for the booking.
• Journey date and pickup details.
• Payment reference or transaction ID, where applicable.
• Reason for cancellation or refund request.

Our team may contact you for additional details. Once your request has been reviewed, we will communicate the outcome and any applicable next steps.

Please do not share your complete card number, PIN, password, or OTP when submitting a refund request.

9. Refund Processing Time

Once a refund is approved, the time required for the amount to appear in your account may depend on the original payment method, payment provider, bank, and transaction processing procedures.

• Refunds will generally be initiated through the original payment method where supported.
• Bank transfers or other payment arrangements may require additional verification.
• Payment providers and banks may take additional time to reflect the credited amount.

Any estimated refund timeline communicated by our team is indicative and may vary due to payment-provider or banking procedures. We will provide available status information if you contact us about a delayed refund.

10. Non-Refundable Charges

Depending on the booking terms and applicable law, some charges may not be refundable where the relevant service has already been provided or a disclosed cost has already been incurred.

Examples may include:

• Charges for completed or partially completed services.
• Disclosed cancellation fees that validly apply to the booking.
• Third-party fees that were clearly disclosed and are lawfully non-refundable.
• Additional services already provided at the customer’s request.

Any deduction must be consistent with the applicable booking terms and legal requirements. This section does not exclude any refund or remedy required by law.

11. No-Show Policy

A no-show may occur when a customer does not arrive at the agreed pickup location within the applicable waiting period and cannot be reached using the contact details provided, subject to the booking terms.

• Please ensure that your mobile number is active and reachable around the pickup time.
• Inform the driver or support team promptly if you are delayed or cannot locate the vehicle.
• Any waiting-time or no-show charge must follow the terms disclosed for your booking and applicable law.

If you believe that a no-show charge was applied incorrectly, please contact our support team for review.

12. Disputes and Complaints

If you disagree with a cancellation decision, charge, or refund outcome, please contact GetMeCab with your booking reference and a description of the issue.

We will review the information available and communicate our response. Please retain your booking confirmation, cancellation acknowledgement, and payment receipt to help us investigate the matter.

Nothing in this policy limits any rights or remedies available to you under applicable law.